Unlocking Revenue & Loyalty: How Spirit Airlines Uses Fintech and Ancillary Products from HTS to Redefine the Customer Journey

Unlocking Revenue & Loyalty: How Spirit Airlines Uses Fintech and Ancillary Products from HTS to Redefine the Customer Journey

Doddington Forum - TRACK TWO
Airline Case Study

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Join Patrick Steadman, Head of Disruption Assistance at HTS, and Martin White, Director of Marketing Products and Programs at Spirit Airlines, for a behind-the-scenes look at how Spirit is using HTS’ innovative fintech and ancillary solutions to enhance customer experience while boosting ancillary revenue. This session will explore practical applications and value of HTS' products, such as Cancel for Any Reason and Disruption Assistance, that drive both customer satisfaction and bottom-line results. Learn how a smart tech partnership can transform passenger experience—without compromising profitability.

HopperHopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance.

Registered attendees

Antoni Vicens Bennasser
Antoni Vicens Bennasser
Discovery ManagerAir Europa
Ashan Ponnusamy
Ashan Ponnusamy
Product ManagerT2RL
Catherine Senechal
Catherine Senechal
Director of Digital ProductsSkyTeam

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