From Vision to Execution: Powering the Future of Airline Retailing Payments

Offer - Order is entering a transformative era. Retail-like shopping; personalised offers, bundled ancillaries, and dynamic storefronts are redefining how airlines engage with travellers. But while the front-end is evolving, the payment infrastructure behind it remains outdated — and that disconnect is eroding revenue.

This keynote challenges the industry to rethink payments not as a back-office function, but as a strategic lever for growth. It explores how Offer & Order is increasing transaction complexity and why orchestration of the offer-order payment supply-chain is essential to delivering on the promise of modern retail.