Digital Workspace

Empower your airport and call center agents to focus on the customer experience VALUE: Improve airline agent performance by up to 30 percent and reduce time spent training new airline agents by up to 50 percent, allowing agents to focus on what matters, the customer experience. Digital Workspace makes a generational leap versus comparable solutions in the marketplace with its flexible design and future-ready technology to improve airline agent productivity and create personalized experiences for customers. Increase ancillary sales, simplify check-in and maximize on-time performance • Upsell ancillaries at all customer touchpoints to increase revenue and ancillary conversions • Automatically move ancillaries and SSRs to the new itinerary for ticket changes • Quickly check-in passengers for domestic travel all through a single boarding screen • Show flight updates in real-time, allowing agents to expedite flight departures and resolve any flight exceptions on demand • Easily collect payment for exchanges or ancillaries using a shopping-cart model Focus on exception handling versus the traditional linear workflow • Easily edit customer information at any point in the reservation process • Expedite agent workflows and reduce training time through a streamlined user interface • Reduce call handling times while providing personalized services for the customer Personalize customer experiences using responsive-design technology • Enhance and personalize touchpoints by providing contextual service across different customer touchpoints at the airport and call center • Access a common view of customer information across agents Improve agent performance and reduce workload through simplified flows • Improve agent performance by up to 30% • Reduce training time by 50% due to simpler processes and workflows • Maintain flexibility by airline and reduce work required to deploy new updates