Disruption

Disruption

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Strike, storm or global pandemic. Take the hassle out of cancellations or routine schedule changes. Not everything goes to plan, but clear, proactive communication is essential to avoid chaos for your passengers and your staff. Keep your customers informed of any schedule changes, cancellations and IROPS quickly and simply. Key Features: - Direct integration with your reservation system or GDS queues. - Refunds, declines, credits and claims. - Flexible schedule change and cancellation workflows. - Reminder management and sends - Two-way integration – customer acknowledgement automatically updated in your system - Multiple channel support - Integration with your CRM system and other platforms Benefits: - Manage call centre throttling by reducing calls - Increase operational capability and customer reach - Improve inventory visibility - Build customer trust and loyalty - Reduce complaints
15below15below works with more than 50 of the world’s largest airlines and travel companies - including Ryanair, Cathay Pacific, British Airways and Etihad Airways - providing them with the technology to stay connected to their customers throughout their journey, from booking to arrival and beyond. We specialise in workflow orchestration and personalised passenger communications for the travel industry. Our business rules engine sends two million notifications every day, connecting our customers with more than 800 million passengers each year. Each message is personalised, targeted and sent in real time via multiple channels, including email, SMS, voice, app push and social media, reducing costs and increasing cross and up-sell revenues. As data integration experts we integrate with the industry’s top eight reservation systems and over 100 other internal databases and third-party data sources. During the current crisis, 15below has enabled some of the world’s largest airlines to handle schedule disruptions, re-bookings and refunds without the need to rely on costly call centres and without losing the personal touch. Whether it’s a crisis, sending day-to-day operational messages or promoting a product, our platform helps you keep your customers informed and empowered.

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